Frequently asked questions (FAQs)
How can I place an order?
To place an order, simply browse through our products and select the item(s) you wish to purchase. Add them to your shopping cart and proceed to the checkout page. Follow the instructions to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal. We also offer other local payment methods specific to your region.
Can I make changes to my order after it has been placed?
Once an order has been submitted, changes cannot be made directly. However, please contact our customer support as soon as possible, and we'll do our best to accommodate your request.
How long does it take to process and ship orders?
We strive to process orders within 7-14 business days. Shipping times may vary depending on your location and the shipping method chosen during checkout. You can find more specific details on our Shipping & Delivery page.
Do you offer international shipping?
At present, our shipping services are limited to the United States, and we are unable to ship overseas. However, we are actively working on expanding our international shipping capabilities. To stay updated on when we begin shipping internationally, we encourage you to sign up for our weekly newsletter.
What is your return policy?
The return policy stipulates that a 25% restocking fee is applicable to auto parts, unless the part is deemed defective by the manufacturer. As for accessories, customers are granted a 30-day period to return them in their original packaging.
Are there any additional costs, such as taxes or customs duties?
The price displayed on our website does not include any applicable taxes or customs duties. These charges, if any, are the responsibility of the buyer and may vary based on your location and local regulations.
How can I track my order?
After your order has been shipped, you will be sent a confirmation email containing tracking details. These details can be utilized to track your package either on our website or via the courier's tracking service.
What should I do if I receive a faulty or damaged item?
We deeply regret any inconvenience caused. If you receive a defective or damaged product, kindly reach out to our customer support within 7 days of receiving your order. We will promptly assist you in resolving the matter.How can I contact your customer support?
You can reach our customer support team by visiting the "Contact Us" page on our website. We provide a contact form and email address for inquiries. Our team will respond as quickly as possible to assist you.